Returns & Refunds policy

Customer satisfaction is our priority. Please review our return policy before making a purchase.

1. Returns Eligibility

• Return window: Within 7 days of product delivery.

• Accepted only for:

  • Damaged or defective products

  • Wrong product received

• The product must be unused, in original packaging, with proof of purchase.

2. Non-Returnable Items

• Products opened or used

• Personal care items (e.g., creams, capsules) once opened

• Items without original packaging

3. Return Process

• Contact us via email or WhatsApp within 7 days of receiving the order.

• Share photos/videos of the damaged or wrong item.

• Our support team will initiate pickup or provide return instructions.

4. Refund Policy

• Once your return is approved and received, refund will be processed within 5–7 business days.

Refunds are made to the original payment method (for prepaid orders).